Frequently Asked Questions
Everything you need to know about our real food philosophy and service.
What makes your products different from standard grocery brands?
We focus on 'Real Food' which means zero refined sugars, no grains, and no inflammatory seed oils. All our ingredients are sourced for quality and transparency, ensuring you get nutrient-dense fuel for your body.
How long will it take for my order to arrive?
Standard shipping typically takes 2-4 business days. You will receive a tracking number via email as soon as your order leaves our warehouse so you can monitor its progress.
Are your products suitable for Keto, Paleo, or Low Carb diets?
Yes, the majority of our range is specifically designed to be Keto and Paleo friendly. We ensure our products are low in net carbs and high in healthy fats or protein.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to a select number of international locations. Please check our shipping page at checkout to see if your country is listed and to view applicable delivery fees.
How should I store my condiments and oils?
Our Avocado Oil Mayonnaise should be refrigerated after opening and consumed within 4 weeks. Our pure oils and collagen powders should be stored in a cool, dark place away from direct sunlight.